FAQ

 

ORDERS

Please expect 2-4 weeks for your order to be handmade and ready
to ship. We try to accommodate rush orders whenever possible, 
so contact us at orders@katkimfinejewelry.com prior to placing your
order to confirm we can make your required delivery date.

PAYMENTS
We accept all major credit cards through our secure payment gateway.

RETURN / EXCHANGE POLICY 

As all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings prior to placing your online order.

However, if you should wish to exchange a product or return a product for store credit, please contact orders@katkimfinejewelry.com. We will accept returns of all new, unused jewelry within 7 days of delivery confirmation date with original packaging in perfect condition. Merchandise that has been worn, used, or altered in any way will not be accepted for store credit or exchange. Once your return has been processed, your katkimfinejewelry.com credit will be sent via email.  All prior shipping charges are non refundable. 

If an item shipped to you is defective or damaged, customers must contact us within 5 days after receipt. We will make necessary repairs to the item and return it to you. Please contact us for an RN# and once received, clearly indicate this on the outside of your return package. You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.

TAXES
We collect local sales tax for any orders that ship to destinations
within the State of New York.  This sales tax, if any, will be added
to the cost of your order during checkout.

SHIPPING
All US orders are shipped via FedEx. Overnight and next day is available for an additional fee. Orders may not be shipped to P.O. Boxes.

We ship internationally via UPS or FedEx (depending on the shipping restrictions for particular countries) for $50. KATKIM is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and KATKIM is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. 

All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. KATKIM is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves KATKIM. If your order is sent back to KATKIM by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.