FAQ

 

ORDERS

Please expect 2-4 weeks for your order to be handmade and ready
to ship. We try to accommodate rush orders whenever possible, 
so contact us at orders@katkimfinejewelry.com prior to placing your
order to confirm we can make your required delivery date.

PAYMENTS
We accept all major credit cards through our secure payment gateway.

RETURN / EXCHANGE POLICY 
Due to the custom nature of our products all sales are final. 
However if there is an issue with size or have a specific question
please email us at orders@katkimfinejewelry.com

TAXES
We collect local sales tax for any orders that ship to destinations
within the State of New York.  This sales tax, if any, will be added
to the cost of your order during checkout.

 

SHIPPING
All US orders are shipped via FedEx. Overnight and next day is available for an additional fee. Orders may not be shipped to P.O. Boxes.

We ship internationally via UPS or FedEx (depending on the shipping restrictions for particular countries) for $50. KATKIM is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and KATKIM is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. 

All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. KATKIM is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves KATKIM. If your order is sent back to KATKIM by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.