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Please expect 2-4 weeks for your order to be handmade and ready to ship. We try to accommodate rush orders whenever possible, so contact us at prior to placing your order to confirm we can make your required delivery date. 


We accept all major credit cards through our secure payment gateway.


As all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings prior to placing your online order.

However, if you should wish to exchange a product or return a product for store credit, please contact We will accept returns of all new, unused jewelry within 7 days of delivery confirmation date with original packaging in perfect condition, subject to a 10% stocking fee. Merchandise that has been worn, used, or altered in any way will not be accepted for store credit or exchange. Once your return has been processed, your credit will be sent via email.  All prior shipping charges are non refundable. Customer is responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.

*Engagement rings and any pieces with customizations are final sale and cannot be returned for store credit or exchange.


We collect local sales tax for any orders that ship to destinations within the State of California.  This sales tax, if any, will be added to the cost of your order during checkout.


All US orders are shipped via FedEx. Overnight and next day is available for an additional fee. Orders may not be shipped to P.O. Boxes.

We ship internationally via UPS or FedEx (depending on the shipping restrictions for particular countries). KATKIM is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and KATKIM is not responsible for any delays or other issues that may arise when shipping internationally. You will most likely have duties and taxes due upon customs clearance. These fees can be paid via the FedEx website and they will contact you directly.

All orders shipped internationally are final sale.

Once your order has shipped, you will receive an email with your tracking number. 

All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. KATKIM is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves KATKIM. If your order is sent back to KATKIM by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. 


If a package is lost in transit, we will do everything possible to help track your package.  However, once proof of delivery is generated, we cannot be held responsible.  Please make sure to note a shipping address that is secure.