RING SIZE CHART
Please expect 3-4 weeks for your order to be handmade and ready to ship. We try to accommodate rush orders whenever possible, so contact us at email@example.com prior to placing your order to confirm we can make your required delivery date.
We accept all major credit cards through our secure payment gateway.
RETURN / EXCHANGE POLICY
As all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings prior to placing your online order.
However, if you should wish to exchange a product or return a product for store credit, please contact firstname.lastname@example.org. We will accept returns of all new, unused jewelry within 7 days of delivery confirmation date with original packaging in perfect condition, subject to a 10% stocking fee. Merchandise that has been worn, used, or altered in any way will not be accepted for store credit or exchange. Once your return has been processed, your katkimfinejewelry.com credit will be sent via email. All prior shipping charges are non refundable. Customer is responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.
*Engagement rings, special orders and any pieces with customizations/engravings are final sale and cannot be returned for store credit or exchange.
*All orders shipped internationally are final sale and cannot be returned for store credit or exchange.
We collect local sales tax for any orders that ship to destinations within the State of California. This sales tax, if any, will be added to the cost of your order during checkout.
All US orders are shipped via FedEx. Overnight and next day is available for an additional fee. Orders may not be shipped to P.O. Boxes.
We ship internationally via UPS or FedEx (depending on the shipping restrictions for particular countries). KATKIM is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and KATKIM is not responsible for any delays or other issues that may arise when shipping internationally. You will most likely have duties and taxes due upon customs clearance. These fees can be paid via the FedEx website and they will contact you directly.
All orders shipped internationally are final sale.
Once your order has shipped, you will receive an email with your tracking number.
All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. KATKIM is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves KATKIM. If your order is sent back to KATKIM by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
If a package is lost in transit, we will do everything possible to help track your package. However, once proof of delivery is generated, we cannot be held responsible. Please make sure to note a shipping address that is secure.
We recommend annual check-ups and cleaning of your jewelry to ensure your precious pieces are well-maintained and can last a lifetime. Our team can assess each piece and provide guidance on any required maintenance work. The customer is responsible for shipping fees both directions.
Should you need to repair, resize or add sizing beads to your ring, please reach out to email@example.com, and we will provide you with a price quote.
To extend the life of your pieces, remove them while using harsh chemicals, lotions, beauty products, and perfumes. Do not wear while swimming, performing any strenuous activity or lifting heavy objects.
Our team takes great pride in providing exceptional service and ensuring that our client's jewelry remains in optimal condition for a lifetime of enjoyment.
Our fine jewelry collection warranty covers one complimentary repair within one year of order delivery, given that the damage is caused by a manufacturing defect.
Our warranty does not cover lost pieces, improper storage of a piece, discoloration from use of harsh chemicals, or any modification made to a piece by a third party.
Our Engagement Rings and Bespoke Pieces come with a three year warranty. We provide complimentary repairs for loose or broken prongs , distorted bands/rings within three years of purchase. However, any repairs needed due to wear and tear, negligence or exhibit any obvious damages will not be covered by the warranty. Our warranty does not cover lost pieces, improper storage of a piece, discoloration from use of harsh chemicals, or any modification made to a piece by a third party. Please note, we do not cover center stone replacements. However, any missing melée stones will be replaced within three years of purchase. We offer one complimentary annual re-polishing for all pieces covered under this policy. Repairs outside of this warranty period can be provided with a fee.
Clients' are responsible for all associated shipping fees and responsible for covering shipping costs in both directions.