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Each KATKIM piece is individually made to order by our artisans in Los Angeles. Please allow approximately 3–6 weeks for production before your order is ready to ship. Production times may vary depending on the piece, materials, customization, and availability of stones.
If you require your order by a specific date, please contact us at info@katkimfinejewelry.com prior to placing your order. Our Client Services team will be happy to confirm an estimated completion date and advise on availability for expedited production.
Rush orders may be accommodated depending on our production schedule and may be subject to an 10% additional fee. Please note that selecting expedited shipping does not expedite the production of your piece.
Once an order has entered production, changes or cancellations may not be possible.
We accept all major credit cards through our secure payment gateway. ACH and wire transfers are also available upon request.
Full payment is required before an order enters production unless otherwise arranged with our Client Services team.
For bespoke projects, a non-refundable design deposit is required to begin the design process. Additional payment terms will be outlined as part of your bespoke agreement.
Once your piece is complete and ready to ship, you will receive a confirmation email with tracking information.
Please ensure that your shipping address is accurate at the time your order is placed. If you need to make a change, contact our Client Services team as soon as possible. For security purposes, address changes may require additional verification and may not be possible once an order has shipped.
Orders valued at $1,000 or more require a signature upon delivery. Please ensure that someone is available to receive and sign for your package. If a shipment is returned to KATKIM after unsuccessful delivery attempts, any costs associated with reshipping the order will be the responsibility of the client.
Once an order has been transferred to the carrier, delivery timing is subject to the carrier’s service and any circumstances outside of KATKIM’s control. While we will always assist with any shipping concerns, KATKIM cannot guarantee delivery dates once a package is in transit.
We ship internationally via UPS or FedEx, depending on the destination and applicable shipping restrictions.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee unless otherwise stated at checkout.
The carrier and/or local customs authority will contact the recipient directly regarding any amounts due. International delivery times may vary due to customs processing, local regulations, or carrier delays.
KATKIM is not responsible for customs-related charges or delays arising from customs clearance or local authorities.
All international orders are final sale and are not eligible for return, exchange, or store credit.
If your package is delayed or appears to be lost in transit, please contact us and our Client Services team will assist in opening an inquiry with the carrier and tracking the shipment.
Please provide a secure shipping address where someone will be available to receive the package when a signature is required.
Once a shipment has been confirmed as delivered by the carrier, KATKIM is unable to assume responsibility for packages that are subsequently lost, stolen, or misplaced. If you experience an issue with a delivered package, please contact us promptly and we will assist with the carrier inquiry where possible.
If a package is returned to KATKIM due to an incorrect or incomplete address, refusal of delivery, unpaid duties or taxes, or unsuccessful delivery attempts, the client will be responsible for any additional shipping charges required to resend the order.
As each KATKIM piece is individually made to order, we encourage clients to carefully review all product details, sizing, and specifications prior to purchase.
Eligible pieces may be returned for store credit or exchange within 7 days of confirmed delivery. To initiate a return, please contact info@katkimfinejewelry.com within the seven-day return period and await return authorization and instructions from our team.
Returned pieces must be unworn, unused, unaltered, and in their original condition and packaging. All returns are subject to inspection upon receipt. Pieces showing signs of wear, damage, alteration, resizing, or use will not be accepted.
Approved returns are subject to a 10% restocking fee. Once your return has been received, inspected, and approved, your store credit will be issued via email.
Original shipping charges, expedited shipping fees, duties, taxes, and other associated charges are non-refundable.
Clients are responsible for return shipping costs. We strongly recommend that all returns be fully insured for the value of the piece and shipped using a trackable service. KATKIM is not responsible for return packages that are lost, stolen, damaged, or otherwise not received by our team.
The following purchases are final sale and are not eligible for return, exchange, or store credit:
Loose diamonds and gemstones may only be eligible for return or exchange within 3 days of purchase, provided they remain in their original condition and are accompanied by all original documentation and certification.
Diamonds or gemstones that have been set, altered, damaged, or otherwise modified are final sale.
Any diamond or gemstone sourced specifically for a bespoke, custom or special order project may be designated final sale at the time of purchase.
Engagement rings, bespoke, custom and specially commissioned pieces are created specifically for the individual client and are therefore final sale.
Our bespoke design deposit is non-refundable. If a project is discontinued before production begins, the deposit may be eligible for KATKIM store credit at our discretion and in accordance with the terms of the bespoke agreement.
Once a bespoke or custom design has been approved and entered production, changes may result in additional fees and may affect the estimated completion date.
We strongly recommend confirming your ring size before placing an order. Our Client Services team is available to assist with sizing prior to purchase.
Please note that sizing can vary depending on the width, design, and construction of a ring. Certain styles, including eternity bands and designs with stones extending around the band, may have limited resizing options or may not be resizable.
Any resizing requested after delivery may be subject to additional charges, including shipping.
Custom engraving starts at $150.
Please review all engraving details carefully before submitting your order. KATKIM is not responsible for spelling, dates, initials, or other information entered incorrectly by the client.
Once engraving or personalization has begun, changes may not be possible. All engraved, personalized, or otherwise customized pieces are final sale.
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