Jewelry Care
JEWELRY CARE
We recommend annual check-ups and cleaning of your jewelry to ensure your precious pieces are well-maintained and can last a lifetime. Our team can assess each piece and provide guidance on any required maintenance work. The customer is responsible for shipping fees in both directions.
Gold and Platinum are precious yet delicate metals, and over time, it’s normal for your ring to acquire fine scratches. These gentle marks are a testament to the moments you've shared with your jewelry, adding character and a personal touch to your piece. Rather than viewing them as imperfections, see them as a part of your ring’s unique story, enhancing its charm.
Should you need to repair, resize or add sizing beads to your ring, please reach out to info@katkimfinejewelry.com, and we will provide you with a price quote and timeline.
To extend the life of your pieces, remove them while using harsh chemicals, lotions, beauty products, and perfumes. Do not wear while swimming, performing any strenuous activity or lifting heavy objects.
WARRANTY POLICIES
Our team takes great pride in providing exceptional service and ensuring that our client's jewelry remains in optimal condition for a lifetime of enjoyment.
Our fine jewelry collection warranty covers one complimentary repair within one year of order delivery, given that the damage is caused by a manufacturing defect.
Our warranty does not cover lost pieces, improper storage of a piece, discoloration from use of harsh chemicals, or any modification made to a piece by a third party.
Our Engagement Rings and Bespoke Pieces come with a three year warranty. We provide complimentary repairs for loose or broken prongs , distorted bands/rings within three years of purchase. However, any repairs needed due to wear and tear, negligence or exhibit any obvious damages will not be covered by the warranty. Our warranty does not cover lost pieces, improper storage of a piece, discoloration from use of harsh chemicals, or any modification made to a piece by a third party. Please note, we do not cover center stone replacements. However, any missing melée stones will be replaced within three years of purchase. We offer one complimentary annual re-polishing for all pieces covered under this policy. Repairs outside of this warranty period can be provided with a fee.
Clients are responsible for all associated shipping fees and responsible for covering shipping costs in both directions.
JEWELRY INSURANCE
We recommend insuring your jewelry pieces from loss, theft, damage and even disappearance as sometimes unfortunate events can occur. We know how much value jewelry holds, which is why we have partnered with Jeweler's Mutual to provide comprehensive jewelry insurance to our clients.
To receive a complimentary quote for your jewelry, simply follow the link and fill out the form: KATKIM x Jeweler's Mutual