We recommend annual check-ups and cleaning of your jewelry to ensure your precious pieces are well-maintained and can last a lifetime. Our team can assess each piece and provide guidance on any required maintenance work. The customer is responsible for shipping fees in both directions.
Gold and Platinum are precious yet delicate metals, and over time, it’s normal for your ring to acquire fine scratches. These gentle marks are a testament to the moments you've shared with your jewelry, adding character and a personal touch to your piece. Rather than viewing them as imperfections, see them as a part of your ring’s unique story, enhancing its charm.
Gold and Platinum are precious yet delicate metals, and over time, it’s normal for your ring to acquire fine scratches. These gentle marks are a testament to the moments you've shared with your jewelry, adding character and a personal touch to your piece. Rather than viewing them as imperfections, see them as a part of your ring’s unique story, enhancing its charm.
Should you need to repair, resize or add sizing beads to your ring, please reach out to info@katkimfinejewelry.com, and we will provide you with a price quote and timeline. To extend the life of your pieces, remove them while using harsh chemicals, lotions, beauty products, and perfumes. Do not wear while swimming, performing any strenuous activity or lifting heavy objects.
We take great pride in providing exceptional service and ensuring each piece remains in optimal condition for a lifetime of enjoyment.
Our fine jewelry collection includes a one-time complimentary repair within one year of delivery, provided the damage results from a manufacturing defect.
This warranty excludes lost pieces, improper storage, discoloration due to harsh chemicals, and any alterations performed by third parties. Engagement rings and bespoke pieces are protected under a three-year warranty, which includes complimentary repairs for issues such as loose or broken prongs and distorted bands.
Please note: center stone replacements are not included. Repairs beyond the warranty window can be accommodated for an additional fee. Clients are responsible for shipping costs in both directions.
While normal wear, negligence, or visible damage are not covered, we do offer annual complimentary re-polishing and will replace any missing melée stones during this period.
Our fine jewelry collection includes a one-time complimentary repair within one year of delivery, provided the damage results from a manufacturing defect.
This warranty excludes lost pieces, improper storage, discoloration due to harsh chemicals, and any alterations performed by third parties. Engagement rings and bespoke pieces are protected under a three-year warranty, which includes complimentary repairs for issues such as loose or broken prongs and distorted bands.
While normal wear, negligence, or visible damage are not covered, we do offer annual complimentary re-polishing and will replace any missing melée stones during this period.
Please note: center stone replacements are not included. Repairs beyond the warranty window can be accommodated for an additional fee. Clients are responsible for shipping costs in both directions.
We recommend insuring your jewelry pieces from loss, theft, damage and even disappearance as sometimes unfortunate events can occur. We know how much value jewelry holds, which is why we have partnered with Jeweler's Mutual to provide comprehensive jewelry insurance to our clients.
To receive a complimentary insurance quote for your jewelry, simply follow the link and fill out the form: KATKIM x Jeweler's Mutual
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